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Health and safety policy

The health and safety of our guests and staff are top priority. This policy outlines the measures we take to ensure a safe and enjoyable experience for everyone participating in our whale watching, snorkelling tours and other activities.

1. General Health and Safety Guidelines

Compliance: We comply with all local, state, and federal regulations regarding marine and wildlife tours.

2. Pre-Tour Preparation

  • Guests must read and complete the Waiver of Liability release form, according to the activity purchased, prior to the tour. Those with respiratory issues, heart conditions, or other relevant health problems are not advised to participate in the activities we offer. Any medical conditions must be disclosed to us, and we will require written clearance from a medical professional for guests with conditions that may pose increased risks by participating in the tour.
  •  Our snorkel and in-water tours require sufficient swimming skills to be able to swim 200 metres without assistance.
  • Equipment Check: All snorkelling equipment is regularly inspected and maintained. Guests are fitted with the appropriate size and instructed on proper use. It is up to the guest to notify the staff members if there is an issue with the fittings or state of the equipment.
  • Equipment Check: All snorkelling equipment is regularly inspected and maintained. Guests are fitted with the appropriate size and instructed on proper use. It is up to the guest to notify the staff members if there is an issue with the fittings or state of the equipment.

3. Weather-Related Cancellations

  • We continuously monitor weather conditions using reliable sources and local marine advisories.
  • Cancellation Policy: Tours may be cancelled in the event of high winds, heavy rain, poor visibility, strong currents or other adverse weather conditions. Guests will be notified as early as possible and offered options to reschedule or receive a full refund.

4. Safety Briefing and Instructions

Briefing: Before each tour, a comprehensive safety briefing is conducted covering:

  • Tour itinerary and necessary instructions
  • Safety protocols and emergency procedures
  • Use of equipment

5. During the Tour

Supervision: Qualified and experienced staff are present on all tours, equipped with safety gear and communication devices.

6. Environmental and Wildlife Protection

  • Marine Life: Guests are instructed to observe marine life without disturbing it. Touching or feeding wildlife is strictly prohibited.
  • Environmental Conservation: We promote environmental conservation to our guests and staff during all of our activities and regularly review our policies and procedures to minimise any harm to the environment.

7. Post-Tour Procedures

Incident Reporting: Any incidents or near misses are documented and reviewed to improve future safety measures.

8. Health and Hygiene

  • Sanitization: All equipment is sanitised before and after each use.
  • Illness Protocol: Guests and staff showing symptoms of illness are advised to stay home. In such cases, please refer to our cancellation policy to reschedule or request a refund, if applicable.

9. Customer Support

Contact Information: Guests can contact our customer support team for any health and safety concerns.

Phone number: 0494 094 915 // Office Hours: Wednesday to Monday, 7:00 AM to 4:00 PM

 

*Byron Bay Whale watching is a division of Chelona Adventures & Research PTY LTD